Summary
Extensive experience in IT and DevOps roles, including positions as a DevOps Engineer and IT Support Engineer at Red Hat, with expertise in automation, infrastructure management, Kubernetes, OpenShift, Helm, and CI/CD tools like GitLab and Jenkins. Proficient in troubleshooting across various operating systems (Windows, Mac OS X, Linux) and implementing network systems, with a background in Python, JavaScript, Ansible, and ServiceNow. Seeking opportunities in cloud infrastructure or DevOps engineering to leverage skills in automation and scalable system design.
Work Experience
DevOps Engineer
2020-07 - 2025-05
Red Hat, Inc., Raleigh, NC
- Led the discovery, proposal, development, and documentation of automation-focused cloud applications, including provisioning for accounts and email platforms, automated systems upgrades, and user group management. Technologies include Python (2.x and 3.x), HashiCorp Vault, JavaScript, Ansible, Red Hat OpenShift and OpenShift AI, and ServiceNow, among others
- Implemented and maintained Infrastructure-as-Code system and application management using Kubernetes (via OpenShift), Helm, and Ansible in a Scrum-based agile, test-driven environment
- Deployed and maintained applications as highly available Kubernetes services on OpenShift and AWS, utilizing GitLab CI/CD and Jenkins
IT Support Engineer
2014-09 - 2020-06
Red Hat, Inc., Raleigh, NC
- Provided remote technical support for internal employee assets across Windows, Mac OS X, and Linux operating systems and performed low-level troubleshooting and support for server infrastructure such as LDAP, email routing, load balancing systems, and DNS
- Triaged and managed incoming trouble tickets, collaborating with Service Desk and other IT teams to ensure timely resolution
- Developed and maintained documentation following Knowledge Centered Support (KCS) methodology for team use and customer support
Enterprise Systems Technician
2013-11 - 2014-08
West Business Solutions, Rocky Mount, NC
- Resolved computer system issues in a multi-site enterprise environment with approximately 30,000 users
- Led major projects including the installation and configuration of Cisco wireless access points and the restructuring of Windows Active Directory Organizational Units to align with new company standards
Education
Halifax Community College
2010-08 - 2013-05
AAS, Networking Technology
Curriculum focused primarily on designing and implementing network systems using Cisco hardware and standards.